Co-Founder, Chief Scientific OfficerProfessor Jonathan Pitts is CoFounder Chief Scientific Officer of Actual Experience Plc. He was a member of academic staff in the School of Electronic Engineering and Computer Science at Queen Mary University of London since 1994 and a full professor since 2001. During that time his research has focused on developing effective analytical techniques for modelling the complex behaviours of shared infrastructure and their impact on endtoend application performance. In 1998 he was awarded a Royal Academy of Engineering Industrial Secondment. Jonathan has established a number of industry relationships with organizations such as Cisco Qinetiq AlcatelLucent BT and CW. He has written two books on the subject of performance evaluation and quality of service and has three granted patents and over 100 papers in the field.