Executive VP and Global President of Operations
Mr. H. Charles Floyd is Executive Vice President, Global President Operations of the Company. Mr. Floyd was appointed Executive Vice President, Global President of Operations in August 2014. In this role, Mr. Floyd leads and develops Hyatts shared operation services organization known as the GOC and is responsible for the successful operation of Hyatts hotels globally. Mr. Floyd is also responsible for ensuring operating efficiency in the rollout of new innovations, unifying the Company global operations, and overseeing the Companys information technology resources, worldwide sales organization and call centers. The Group Presidents for each of Hyatts three regions report to Mr. Floyd. Prior to his current role, Mr. Floyd was Executive Vice President, Group PresidentGlobal Operations Center from October 2012. Mr. Floyd was with us since 1981
Age: 56 President Since 2014Floyd served as our Chief Operating Officer?North America from January 2006. In this role he was responsible for management of our full service hotels and resorts as well as the Hyatt Place and the Hyatt House brands in the United States, Canada and the Caribbean. In addition, he oversaw Hyatt Residential Group, Inc. and the Franchise Owner Relations Group, which supports both full service and select service and extended stay franchisees. He also oversaw various corporate functions for North America, including sales, human resources, product and design, rooms, food and beverage and engineering. Since joining Hyatt, Mr. Floyd served in a number of senior positions, including Executive Vice President?North America Operations and Senior Vice President of Sales, as well as various managing director and general manager roles.